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ūüéČ Celebrating Our QI Department

picture of a flower
Picture of the Masada Homes QI Team

Masada’s Quality Improvement Department is committed to providing outstanding training and ongoing support to ensure that our clients and families receive top quality services.¬†The QI Team’s spirit of collaboration and support is greatly appreciated.¬†

Iva Svetlikova marked her 10th¬†anniversary with Masada Homes on September 20, 2021.¬†¬†When Iva joined Masada‚Äôs Quality Improvement Department as a QI Clinician in September of 2011, she brought with her a wealth of experience.¬†¬†Iva has a keen eye for detail and a dedication to excellence that make her an ideal QI professional.¬†¬†At the same time, Iva‚Äôs grasp of the ‚ÄúBig Picture‚ÄĚ and her commitment to supporting our line staff shines through in her daily work.¬†¬†Iva took leadership of the Quality Improvement Department on January 1, 2019.¬†¬†In her role as QI Director, Iva has provided leadership to our agency through some very unusual times.¬†¬†When the pandemic curtailed our normal operations, Iva and her team spent countless hours adapting our documentation and service protocols to comply with the constantly evolving directives from DMH.¬†¬†Of all of the many outstanding qualities that make Iva a great leader, one of the most impressive is her ability to achieve a balance between perfection and reality.¬†¬†With every decision Iva makes, she considers the impact it will have on staff providing direct services, and always tries to minimize their burden so they‚Äôll have more time and energy to spend on our clients.¬†¬†Masada Homes is truly fortunate to have Iva Svetlikova on our team!¬†

Mike Ford started with Masada on August 21, 1990. Mike has been with Masada Homes for over 30 years and has been a great asset to the QI Department Team in his role of a QI Clinician. You might have read his wonderful essay about his experience at Masada in our December 11, 2020 Newsletter.  Mike has been a QI Liaison for various programs and has collaborated very well with program Directors, Managers and Supervisors. Mike has consistently volunteered to conduct weekly LCSW group supervision. Mike has a long history of working with students and most recently he has assisted with a group of BSW students. Mike has done an excellent job with Record Requests and helped process over 300 record requests during last fiscal year. In addition to developing, updating, and providing training to our staff, Mike has worked on many special projects and always does so with diligence and enthusiasm.  He has been very supportive of his colleagues; he continuously shares his wisdom with us and has been a pleasure to work with. We truly appreciate him!

Linda Nakamura is one of our wonderful QI Clinicians. You most likely met her during your initial New Hire trainings.  Linda joined Masada on July 26, 2010, with many years of experience. Linda has done an excellent job in her role as a Quality Improvement Clinician. She has been a great asset as QI Liaison for all of Masada’s programs and continues to provide support to staff. She ensures compliance with programmatic and DMH requirements by attending DMH QA/QI meetings; creating training materials and training staff; updating documentation, protocols, and guidelines; and seeking guidance and feedback from DMH. Her professionalism, attention to detail, support, and dedication are greatly appreciated by the entire QI team. She continuously shares her expertise with her colleagues and provides them with encouragement. We truly appreciate her!

Cheyla Bellamy is also one of our wonderful QI Clinicians. She started with Masada on February 1, 2019 as a QI Clinician.  Cheyla has done an excellent job developing training materials and training Masada Homes’ staff. She has been a QI Liaison for the FSP Program and has collaborated very well with program Directors, Managers and Supervisors. Cheyla has been a great asset to the QI Team. She continues to contribute with innovative ideas and additional skill sets. She volunteered to collaborate on the designing/development of the new Masada Homes website and went above and beyond in her efforts and extra time she put into this monumental project. Cheyla’s professionalism and innovative ideas have been much appreciated by the entire QI Team. She has been a pleasure to work with.

Guadalupe Ceballos is another one of our amazing QI Clinicians. She started with Masada on March 27, 2019 and has been a great asset to the QI Team. Lupe has been a QI Liaison for our TBS and MAT programs and has provided excellent support to program Directors, Managers and Supervisors. She has developed numerous training materials and has done an excellent job training Masada’s staff. Lupe became our certified MAP Agency Supervisor and trained two groups of therapists in MAP. She continues to provide ongoing support to MAP certified staff. Lupe was instrumental in negotiating a reduced price for a web-based system called Relias, assisting with full Relias implementation including undergoing administrative training from Relias. Lupe is one of the main administrators of Relias and continuously provides excellent support to our staff. Lupe’s professionalism, excellent follow through and positive attitude are greatly appreciated by the entire QI team. Lupe has been a pleasure to work with.

Vivian Seo is one of our QI Specialists and she is usually the first person from the QI Department to welcome Masada’s new staff as she prepares their training schedule, sets up their zoom links, and provides them with the training materials. She started with Masada on July 16, 2020, and quickly mastered her many tasks as a QI Specialist. She has assisted with numerous time sensitive projects and has done so accurately and efficiently. Vivian assisted with successful Medi-Cal recertifications of our Lynwood, Norwalk, and Bellflower sites. She has been assisting with many aspects of EBPs, from tracking training requests to collaborating with trainers, staff, and supervisors. She has also developed training PowerPoints and trained new staff. Vivan attends monthly DMH meetings and collaborates with DMH representatives. Vivian’s attention to detail, professionalism and efficiency are greatly appreciated by the entire QI team.

Randallyn Kojima is our other fabulous QI Specialist who started with Masada on July 20, 2020. Randallyn quickly mastered her many tasks as a QI Specialist. She has worked on numerous time sensitive projects and has done so efficiently and accurately. Randallyn was able to assist with successful Medi-Cal recertification of the Lynwood, Norwalk and Bellflower sites.

Randallyn processes and tracks all Record Requests in collaboration with her teammate Mike Ford. Over 300 Record Requests were processed during the past fiscal year. Her innovative ideas helped with expediting the process of submitting records. She is also assisting with EBPs along with many other QI specific tasks. Randallyn has been a great asset to the QI team and Masada Homes Agency. Randallyn’s professionalism and attention to detail are greatly appreciated by the entire QI team.

Get to Know Our QI Team

In this short video, the QI team shares some fun facts about themselves.

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